The Minister for Energy and Green Transition, John Jinapor, has issued a strong warning to district offices of the Electricity Company of Ghana (ECG), cautioning that continued poor performance and weak customer service could lead to a major organisational shake-up.
Speaking to journalists on Tuesday, April 14, the Minister expressed concern over what he described as unacceptable delays in responding to power outage complaints in some parts of the country. He noted that while ECG continues to make efforts in electricity distribution, several district offices are failing to meet expected standards of responsiveness.
According to him, reports reaching his office indicate that in certain districts, customers experiencing power interruptions are not receiving timely attention, a situation he said is undermining public confidence in the utility provider.
Mr. Jinapor stressed that although the broader performance of ECG is commendable, the isolated cases of inefficiency must be urgently addressed. He said such lapses cannot be ignored, especially given the importance of reliable electricity supply to households and businesses.
To address the issue, the Minister disclosed that he has directed the Managing Director of ECG to undertake an internal review of the affected district offices. The exercise, he explained, is aimed at identifying operational gaps and implementing corrective measures swiftly.
He further warned that if the situation does not improve, government would not hesitate to initiate significant changes within the organisation, including a possible shake-up of staff or management structures.
“There are some negative developments. I also get reports of where, in some particular districts, there is liturgy. The level of responsiveness is not encouraging. Generally, I know you are doing a good job, but there are some isolated cases where I must be frank. As a minister, I am not happy, and I have directed your MD to do some exercise there,” he said.
“If it means that we should do a shake-up like any other organisation, we would have to do a shake-up, but don’t let us get there,” he cautioned.
Mr. Jinapor urged ECG staff to take their responsibilities more seriously and improve their responsiveness to ensure consistent and reliable service delivery to consumers across the country.
“You have a duty, you have your work cut out for you, so please let’s do that,” he added.
