In a decisive move to modernize public service delivery and restore trust in law enforcement, Ghana’s Minister for the Interior, Hon. Muntaka Mohammed-Mubarak, has announced two major reforms: the launch of a comprehensive Digital Services Platform by December 2025, and the creation of an Independent Police Complaints Commission (IPCC) within the next six months.
Addressing stakeholders in Accra, the Minister stressed the urgent need to digitize essential services and make security institutions more transparent and accessible to citizens.
“Our aim is to shift from outdated, paper-heavy processes to a smarter, faster, and more citizen-friendly system,” he said.
Unlike current fragmented systems, the upcoming digital platform will allow Ghanaians to apply for passports, permits, police clearances, and other services entirely online. Furthermore, it will integrate emergency reporting and tracking features to improve response times and coordination across agencies.
In addition to the digital transformation, the Ministry plans to strengthen public oversight of the Ghana Police Service through the establishment of the IPCC. Rather than leaving complaints unresolved or internally reviewed, this independent body will investigate allegations of police misconduct, abuse, or corruption without interference.
Minister Mubarak noted that this commission will not operate under the police but will report directly to Parliament, ensuring a higher level of accountability.
With both initiatives, the Ministry hopes to rebuild public confidence, reduce systemic inefficiencies, and align Ghana’s internal security framework with international best practices. The reforms signal a new era of openness, efficiency, and citizen-centered governance.
